Privacy Policy
PRIVACY POLICY
Last updated: Dec 27, 2021
Durioo+ Privacy Policy
This is the Privacy Policy of Durioo (“Privacy Policy”)). This Privacy Policy describes how your personal information is collected, used, processed, safe kept, and shared when you are using our streaming service(s) and platform, Durioo+ through our website (duriooplus.com) or any of our branded apps (collectively referred to as “Service”).
By using the Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. We may modify this Privacy Policy from time to time. Your continued use of the Service constitutes your express agreement towards any updated Privacy Policy on a prospective basis.
PERSONAL INFORMATION WE COLLECT
When you use the Service, we collect the following types of personal information:
a) Account Registration Information
In order for you to sign up for a free trial or make any type of purchase, you must create an account by providing us with your email address and a password. You may also create a username and upload an avatar to use to upload any comments and/or to participate in any forums.
b) Payment Information
You must also provide valid payment card information if you wish to sign up for a free trial, subscription, or make any other purchase. Except for the name associated with your card and information about the transaction (e.g., time of the transaction, amount), the payment card information is collected directly by a third-party payment vendor and is not received, processed, and stored by us.
c) Information Collected Automatically
Each time you visit the Service, we automatically collect certain information about your device and your interaction with the Service. This may include your viewing activity, your IP address, location information, your browser type, your Internet service provider (ISP), referring/exit pages, your operating system, date/time stamps, and related metadata.
HOW WE USE YOUR INFORMATION
We may use the information collected about you to:
Fulfill your orders and deliver content to you;
Send you marketing communications (depending on your preferences);
Provide customer support to you;
Analyze how the Service is being used for troubleshooting and improvements;
Communicate with you;
Collect debts, prevent fraud, and protect the integrity of the Service;
Enforce our legal rights;
DISCLOSURES TO THIRD PARTIES
We may disclose your information to the following third parties:
a) Authorized Service Providers
We share your information with authorized service providers involved in operating the Service. Our authorized service providers also include payment providers, email service providers, and analytics companies.
b) Relevant Parties in the following Situations involving any legal proceeding as follows:-
We may disclose your information when we have a good faith belief that compliance is required by a search warrant, subpoena, court order, or similar request from law enforcement or other government agency.
c) To the Public
We may publicly disclose aggregated user statistics and other information subject to the applicable personal data laws.
EMAILS
When you create an account, you may receive the following categories of emails:-:
a) Transaction Emails: When you first create an account, we may send you a welcome email that provides information about your subscription and your account. If you make a purchase, we may send you an email confirming your purchase. We may also send you other emails concerning your account status and renewals. You may not opt-out of transactional emails.
b) Marketing Emails: Depending on your preferences, we may send you emails letting you know about new programs or features, or promotions. You may opt out of these emails at any time in your account settings.
YOUR PRIVACY RIGHTS
You may change your account information or close your account at any time by logging into your account and adjusting your account settings. If you close your account or request that we delete your account, you may lose access to content you have purchased. When you close your account, we may preserve your account information to (i) let you know about new offers and content; (ii) restore your account, if you ever wish to re-subscribe; and (iii) where we believe in good faith that preservation is necessary to enforce our rights.
CHILDREN’S PRIVACY
The Service is not intended for individuals under the age of eighteen (18) years old. If you are a parent or legal guardian who has discovered that your child has provided personal information through the Service without your consent, please contact us so that we can remove any unauthorized information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Your continued use of the Service constitutes your agreement to any updated Privacy Policy on a prospective basis.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by using email to support@durioo.com or by mail using the details provided below:
Durioo
C-1-1, Jalan Usahawan 1,
63000 Cyberjaya, Selangor
Malaysia
DASAR PRIVASI
Dikemas kini: 27 Disember 2021
Dasar Privasi Durioo+
Ini adalah Dasar Privasi bagi Durioo (“Dasar Privasi”). Dasar ini menerangkan bagaimana maklumat peribadi anda dikumpulkan, digunakan, diproses, disimpan dengan selamat dan dikongsi apabila anda menggunakan perkhidmatan penstriman dan platform kami, Durioo+, melalui laman web kami (duriooplus.com) atau mana-mana aplikasi berjenama kami (dirujuk secara kolektif sebagai “Perkhidmatan”).
Dengan menggunakan Perkhidmatan, anda bersetuju terhadap pengumpulan, penggunaan dan pendedahan maklumat anda seperti yang diterangkan dalam Dasar Privasi ini. Kami mungkin mengemas kini Dasar ini dari semasa ke semasa. Penggunaan berterusan Perkhidmatan oleh anda merupakan persetujuan terhadap mana-mana versi terkini dasar ini secara prospektif.
MAKLUMAT PERIBADI YANG KAMI KUMPUL
Apabila anda menggunakan Perkhidmatan, kami akan mengumpul maklumat berikut:
a) Maklumat Pendaftaran Akaun
Untuk mendaftar akaun percubaan percuma atau membuat sebarang pembelian, anda perlu mencipta akaun dengan memberikan alamat e-mel dan kata laluan anda. Anda juga boleh mencipta nama pengguna dan memuat naik avatar untuk digunakan dalam ruangan komen atau forum.b) Maklumat Pembayaran
Anda perlu memberikan maklumat kad pembayaran yang sah sekiranya ingin mendaftar untuk mendapatkan percubaan percuma, melanggan atau membuat pembelian lain. Selain nama pada kad dan maklumat transaksi (cth: masa, jumlah), maklumat kad dikendalikan secara terus oleh vendor pembayaran pihak ketiga dan tidak disimpan oleh kami.c) Maklumat yang Dikumpul Secara Automatik
Setiap kali anda melayari Perkhidmatan, kami secara automatik mengumpul maklumat berkaitan peranti anda dan interaksi anda. Ini termasuk aktiviti tontonan, alamat IP, lokasi, jenis pelayar, pembekal internet (ISP), halaman rujukan/keluar, sistem operasi, cap masa tarikh/waktu dan metadata berkaitan.
CARA KAMI MENGGUNAKAN MAKLUMAT ANDA
Maklumat anda digunakan untuk:
Memproses pesanan dan menyampaikan kandungan kepada anda;
Menghantar komunikasi pemasaran (mengikut tetapan anda);
Memberi sokongan perkhidmatan pelanggan;
Menganalisis penggunaan Perkhidmatan untuk tujuan penambahbaikan;
Berkomunikasi dengan anda;
Kutipan bayaran, mencegah penipuan dan menjaga integriti Perkhidmatan;
Menegakkan hak undang-undang kami.
PENDEDAHAN KEPADA PIHAK KETIGA
a) Penyedia Perkhidmatan yang Dibenarkan
Maklumat anda dikongsi dengan penyedia perkhidmatan seperti pemproses pembayaran, penyedia e-mel dan syarikat analitik yang terlibat dalam operasi Perkhidmatan.b) Pihak Berkaitan dalam Proses Undang-undang
Kami boleh mendedahkan maklumat anda apabila perlu untuk mematuhi waran geledah, sapina, perintah mahkamah atau permintaan sah daripada pihak berkuasa.c) Kepada Orang Awam
Kami mungkin mendedahkan data statistik pengguna secara umum yang tidak mengandungi maklumat peribadi, tertakluk kepada undang-undang berkaitan data peribadi.
E-MEL
Apabila anda mendaftar akaun, anda mungkin menerima jenis e-mel berikut:
- a) Emel Transaksi:
Termasuk emel alu-aluan, pengesahan pembelian, status akaundan pembaharuan langganan. E-mel ini adalah automatik dan tidak boleh dihentikan. b) Emel Pemasaran:
Bergantung pada tetapan anda, kami mungkin menghantar emel berkaitan promosi, ciri baru atau kandungan baharu. Anda boleh memilih untuk berhenti menerimanya pada bila-bila masa dalam tetapan akaun.
HAK PRIVASI ANDA
Anda boleh mengubah maklumat akaun atau menutup akaun anda bila-bila masa. Penutupan akaun mungkin menyebabkan kehilangan akses kepada kandungan yang dibeli. Kami mungkin menyimpan maklumat akaun bagi tujuan:
i) memberitahu anda tentang tawaran atau kandungan baru;
ii) pemulihan akaun jika anda ingin kembali;
iii) menegakkan hak undang-undang kami.
PRIVASI KANAK-KANAK
Perkhidmatan ini tidak ditujukan untuk individu di bawah umur lapan belas (18) tahun. Jika anda ialah ibu bapa atau penjaga sah dan mengetahui anak anda telah memberikan maklumat peribadi tanpa kebenaran, sila hubungi kami untuk memadamkannya.
PERUBAHAN
Kami mungkin mengemas kini Dasar Privasi ini dari masa ke masa untuk mencerminkan perubahan operasi, undang-undang atau keperluan peraturan. Penggunaan berterusan Perkhidmatan anda dianggap sebagai persetujuan kepada perubahan tersebut.
HUBUNGI KAMI
Untuk sebarang pertanyaan, aduan, atau maklumat lanjut tentang amalan privasi kami, sila hubungi kami di support@durioo.com atau alamat:
Durioo
C-1-1, Jalan Usahawan 1,
63000 Cyberjaya, Selangor
Malaysia.